FAQ

How do I order Promotional Umbrellas?

Use our Online Order Form, request a Call-Back or call us FREE on 0800 321 3352.

What do I need to know before I get in touch with you?

First, think about why you want the promotional umbrellas, and how many you think you will need. This will help you to decide on quantity and what you might like printed on the canopy. It will also help us to come up with an accurate price for you.

How can I approve the finished article?

Once an order is place – we can produce a one-off sealed-sample for final approval. This will give you the opportunity to approve colour and design prior to production. If the canopy or frame are being pantone matched – we will supply swatches for approval to ensure the colours are acceptable to you.

Can you match my corporate colours?

Yes. Our canopy material is available in a wide range of colours, so we are confident we can match the promotional umbrellas to your corporate image.

Do I have a choice of canopy colours?

Yes. Our canopy material is available in a wide range of about thirty stock colours and we can usually get pretty close to matching generic colours. If you have unusual colours or require the match to be closer than our available stock – we can pantone match to specific colours on demand. If you order quantity is at least 300 units – we will do it for FREE.

Do I have a choice of frame colours?

Yes. The myCompany Umbrellas golf range is available in black. If your order quantity is 500 units or above – we can pantone match the frame FREE of charge – so you can have your preferred colour.

What are your terms of business?

If you are a new client – we normally accept a token 50% deposit to secure an order. For more established regular clients – we will set up a trading account offering 30 days credit.

Can you provide a design service?

Yes we can. If you tell us what you are looking for, we can produce a number of canopy design options for you to choose from. It’s a free service if you order the umbrellas.

Why do you need artwork from me?

If you want us to reproduce your logo onto your promotional umbrellas, we need to have an electronic version to work from in a good resolution – say 300dpi. Your company will probably already have your logo in the version we need – either from your stationery printers or from the designer who created it. You can email this file to us, or if too large to email upload it via our ftp link.

How much can I customise my promotional umbrellas?

As much or as little as you like. You can choose the canopy colours, the words or images to be printed on the canopy, the handle shape and material, the tie wrap colour and fastening and include a sleeve. In addition, on most umbrella styles – we can incorporate your logo or message within a small disk in the base of the handle, so your brand is visible even when your umbrella is folded.

How long will it take to receive my umbrellas?

We can give you the best prices if we have your order eight weeks or more before you need the umbrellas. If your project is on a short lead time, however, we can print and dispatch your promotional umbrellas in much less time. Call us now FREE on 0800 321 3352 if you have an immediate requirement and we will do our best to fulfill it.

Are your umbrellas guaranteed?

Yes. We’re so confident about the strength, quality and durability of our range of promotional umbrellas – they are supplied with a full no quibble performance guarantee.

Do you supply postal tubes and packaging?

Yes, we have a nice range of quality postal tubes that can be ordered at the same time as your umbrellas. We will even pack the umbrellas individual in each tube for free. For something special, why not have the tubes gloss printed in your company colours to match the umbrella and include your logo and sales message.

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